Terms of Service

Effective Date: June 2026

Welcome to The Bow Bar! By accessing our website and placing an order, you agree to the following Terms of Service.

Handmade & Custom Products

Each item is handmade with care. Many of our products are custom made specifically for each customer after an order is placed. Due to the handmade nature of our products, slight variations in pattern placement, size, and appearance are normal and make each item unique.

Production & Turnaround Time

Estimated turnaround times are listed on each product page.

• In-stock fabrics: approximately 1–2 weeks

• Preorder/custom fabrics: approximately 2–3 weeks

These timeframes begin once payment has been received.

While we strive to meet every estimated turnaround time, delays caused by fabric suppliers, shipping carriers, severe weather, natural disasters, holidays, or other circumstances outside of our control may affect production.

Order Cancellations

Once an order has been placed, it cannot be canceled. Please review your order carefully before completing your purchase.

Refund Policy

Because our products are handmade and custom made to order, refunds are generally not offered.

However, if your order is not completed and shipped within the estimated turnaround time due to circumstances within The Bow Bar's control, you may request a refund.

Refunds will not be issued for delays caused by circumstances outside of our control, including but not limited to supplier delays, shipping carrier delays, weather events, natural disasters, or other unforeseen circumstances.

Customer Satisfaction

Your satisfaction is extremely important to us.

If you are unhappy with your order for any reason, please contact us before leaving a review or requesting other action. We appreciate the opportunity to correct any issue and will do our best to make things right whenever possible.

Shipping

Customers are responsible for providing a complete and accurate shipping address at checkout.

Once your order has been shipped, The Bow Bar is not responsible for delays, lost packages, or delivery issues caused by USPS or other shipping carriers.

Lost or Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery. We will gladly assist you in filing a claim with the shipping carrier when applicable.

Safety

Hair accessories may contain small parts and should always be worn under adult supervision.

Never leave a child unattended while wearing hair accessories or allow children to sleep while wearing them.

The Bow Bar is not responsible for injuries resulting from improper use of our products.

Intellectual Property

All logos, product photos, graphics, product designs, website content, and branding are the exclusive property of The Bow Bar and may not be copied, reproduced, distributed, or used without written permission.

Right to Refuse Service

The Bow Bar reserves the right to refuse service, cancel orders suspected of fraud, limit purchase quantities, or decline any order at our sole discretion.

Contact Us

If you have any questions about these Terms of Service or your order, please contact us. We are always happy to help and want every customer to have a positive experience shopping with The Bow Bar.